Free shipping on orders over $35

Policies

Care Instructions

  • Store in a cool, dry place to avoid tarnishing
  • Avoid dropping, or storing in things like pockets and purses
  • If dirty, gently clean with a baby wipe, makeup wipe, or soap and water
  • Avoid showering and swimming with earrings on
  • Put on after all hairspray, perfume, and makeup has been applied

Quality Assurance

Each piece is slowly made, taking days of meticulous work to complete the final product. Earrings are backed with surgical stainless steel, which is nickel-free and hypoallergenic. The posts are either coated in a layer of liquid clay, or uv resin, to ensure the strength and longevity of attachment. If you ever have a problem with a post falling off, please contact me!

While air bubbles, lint, scratches, and any other minor flaws are avoided at all costs, they do occur sometimes due to the nature of the creation process. By purchasing a listing from Hey Harlow, you understand that all pieces are hand made and may include some of these minor flaws listed above.

Shipping

Orders typically ship within 3-5 business days of purchase. Made-to-order and preorder pieces take 7-10 business days from date of purchase for processing. All orders are shipped via USPS First Class Mail, and buyers will receive a tracking number upon shipping label creation by shop owner ONLY if they leave an email address at check out.

*PLEASE READ*: Due to Covid delays and postal service policy changes, packages are taking longer to arrive, and some have been lost in transport (this has not happened to Hey Harlow, but has been a common complaint among small businesses). With that being said, I HIGHLY recommend at least purchasing insurance for your First Class Mail, or paying for Priority Shipping (which includes $100 insurance).

Once the package is dropped off at the post office, Hey Harlow is no longer responsible for its whereabouts, and is not responsible for replacing the item if lost or damaged.

Returns & Exchanges

Returns and exchanges are accepted on a case by case basis within 7 days of receiving your item. Please contact Hey Harlow via the contact page if you would like to discuss your situation, and return option. Please understand that this is a small business, thus the buyer must pay for the return postage in all cases!